To register on Peppol, you need to link itsme to your Billtobox account. This connection provides the secure authentication required for managing Peppol.
Linking itsme to Billtobox takes less than 5 minutes and only needs to be done once.
Prerequisites
Before linking itsme, make sure you have:
An active Billtobox account
The itsme app installed on your smartphone
Your itsme account set up and ready to use
A second device (computer or tablet) to display the QR code. You cannot complete this on your smartphone alone: the QR code must be shown on one device and scanned with the itsme app on your phone.
Linking itsme to Billtobox
Follow these steps to connect itsme:
Log in to Billtobox using your regular credentials (email and password).
Click the arrow next to your initials in the top-right corner of the screen, then click Password and security.
A new page opens. In the left menu, click Account security, then Linked accounts.
Check if itsme is already linked:
If Itsme appears under Linked login providers, it's already linked. You can stop here and register on Peppol.
If it doesn't, continue with the next steps.
Under Unlinked login providers, type itsme in the Filter By Name ... box and click the arrow. The list shows only a few providers per page, so itsme may not be visible without filtering.
Next to Itsme, click Link account.
You're redirected to an itsme page showing a QR code.
Open the itsme app on your smartphone and tap the QR code icon.
Scan the QR code.
Confirm the connection in the itsme app on your phone.
Once confirmed, you’re automatically redirected to Billtobox where you’ll see Itsme under Linked login providers:
If itsme is already linked to another account
If your itsme was previously linked to another Billtobox account, you'll see a message explaining that itsme can only be connected to one Billtobox account at a time.
This situation can happen if you previously tried to log in to Billtobox using itsme, but the email address in itsme was different from your Billtobox email address, which created a duplicate account by mistake.
What to do:
A message appears informing you that itsme will be linked to this Billtobox account.
Click Continue.
Your itsme is now connected to your current Billtobox account.
Important notes
Linking itsme to your current account will disconnect it from any other Billtobox account.
If you need to log in to a Billtobox account previously connected to itsme, use the forgotten password option.
All your data remains in your active Billtobox account.
You can now manage Peppol settings without issues.
After linking itsme
Once itsme is connected to your Billtobox account:
You can register on Peppol.
You can verify if the connection is active anytime in Password and security > Account security > Linked accounts.
You can remove your itsme connection on the same page by clicking Unlink account next to Itsme.
Frequently asked questions
Can I link itsme using only my phone?
No. The QR code needs to be displayed on a separate screen (a computer or tablet) and scanned with the itsme app on your phone. If you only have your phone, you'll need to borrow a second device, or ask someone nearby to open Billtobox on their computer for you, just for this one-time linking step.
Do I need itsme to use Billtobox?
No. itsme is only required for managing your Peppol registration.
What if I don't have itsme?
You need to download the itsme app and create an account before you can link it to Billtobox. itsme is available for free on the App Store and Google Play.
Can I use itsme to log in to Billtobox after linking?
Yes. After linking itsme to Billtobox, you can use it to log in on the Billtobox website instead of using your password. If you had created your account with itsme from the start, then your itsme and Billtobox are already linked. You can log in with itsme and don’t need to follow the process above.
Why does Billtobox require itsme for Peppol?
Peppol network actions require strong authentication to meet legal and security requirements. itsme provides verified identity authentication.
My itsme email is different from my Billtobox email. Will this cause problems?
If the email addresses don't match, the system may create a separate account when you first try to log in with itsme. Follow the steps in the "If itsme is already linked to another account" section above to resolve this.
I have several Billtobox accounts, each with its own email address. Can I open all of them with itsme?
itsme is linked to one login, meaning one email address. To open another Billtobox account with itsme, add the email address you log in with through itsme as a user in that other account (see How to invite a new user to access your company?). Once you accept the invitation, you can switch between your companies after logging in with itsme. Don't link itsme again from the other account: that moves the link and disables the other login.
Can I link multiple itsme accounts to one Billtobox account?
Each user of your Billtobox account can link one itsme account to Billtobox.