FAQ
Get quick answers to commonly asked questions
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
What notifications does Banqup One send?
My Banqup One verification failed. What can I do?
How can I pay my subscription if I don't have a bank card?
How can I pay my subscription without adding a payment method?
How to switch from a monthly to a yearly subscription?
Can I check if an invoice sent via email was delivered?
My account is suspended. What can I do?
Can I add an extra VAT number to my invoices?
I made a payment to the wrong bank account, how can I recover the money?
Can I disable the direct delivery of invoices from big suppliers?
Can I link a savings account to Billtobox?
How to export all my archived documents?
How to activate automatic payments for my subscription?
How do I receive invoices for my Billtobox services?
How do I cancel my subscription?
How to choose or upgrade a subscription
How to reset my password?
How do I check if documents were imported to my account? (Received Files feature)
How to use a promo code?
What does the status 'data enrichment' mean?
How to automatically archive all documents coming from a specific customer?
How to resend an invoice to a customer?
Can I delete invoices after they've been archived/accepted/sent?