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In order to better diagnose your issue, Support will sometimes need the log files located on your machine.

go to Help -&gt; about Billtobox Files

- go to Help -&gt; about Billtobox Files
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- click export log files 
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this generates a ZIP file on your desktop, which you can then e-mail to us.

- this generates a ZIP file on your desktop, which you can then e-mail to us.

How to export log files from Billtobox Files?

Find answers and get help from Intercom Support and Community Experts

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