When do you need this?
Do you recognise one or more of these symptoms? Then the Synqup service on your server has probably stopped:
Accepted purchase and sales invoices stay on the status "To collect" (longer than an hour, sometimes even days).
The invoices are not forwarded to your accounting software.
The problem affects several dossiers at once and started on a specific date.
This usually happens when the Windows service 'Synqup' on the server has stopped. Once you restart this service, the waiting invoices are collected and forwarded again.
When experiencing Synqup issues, restarting the Synqup service can sometimes fix the problem.
Start the Synqup Authenticator on your computer.
When the app launches, you'll get the following screen. Click on Log in.
Your browser will open the login page. Insert your credentials and log in.
On your computer, search the Services app and open it.
In the list of services, look for Synqup. Click on Restart the service.
Note
If you notice that this problem occurs more often it could be that your Windows services are experiencing a minor temporary glitch. As a result, the Synqup Windows service may not start up correctly.
If this is the case, we recommend you contact your IT partner and ask him to For example, have the service restart automatically every morning at 08:00. This prevents invoices from staying stuck unnoticed for days, for instance during a VAT period.